Operations Internship

Selected intern's day-to-day responsibilities include:

1. Handling internal tickets raised by counselors, addressing issues related to processes, tasks, and technology promptly and efficiently.
2. Working closely with business and product stakeholders to understand and prioritize critical business needs, providing insights and recommendations to drive strategic initiatives.
3. Utilizing analytical and problem-solving skills to perform root cause analysis (RCA) and identify underlying issues or trends impacting operational efficiency.
4. Proficiently using tools such as Excel, Google Sheets, and Metabase queries to analyze data, extract insights, and present findings to relevant stakeholders.
5. Demonstrating excellent writing and communication skills, both verbal and written, to effectively convey information and collaborate with team members and stakeholders.
6. Displaying confidence and professionalism in all interactions, including presentations and discussions with internal and external stakeholders.
7. Continuously striving for process improvement and optimization, proactively identifying areas for enhancement, and implementing solutions to drive operational efficiency.
8. Adhering to established TATs and SLAs while providing high-quality support and resolution to internal tickets.
9. Working independently and collaboratively in a fast-paced, dynamic environment.
10. Participating actively in the Value Added Service funnel, including tasks such as lead sharing with vendors, tracking shared leads, updating daily standup sheets, analyzing numbers, discussing bottlenecks with the manager, and managing online events for our value-added services.

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